Shipping policy
Orders are processed within 24 – 48 hours during business days.
Delivery typically takes 3 to 5 working days.
Shipping cost will be automatically calculated for you at checkout
Please note Zenelle is not responsible for any import duty and customs.
Please get in touch if you have questions or concerns about your specific item. info@zenellebali.com
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Exchange & Refund Policy
We believe every woman deserves to feel comfortable and confident in what she wears.
Since every body is unique, we let you open your package upon delivery* while the courier waits — so you can check the fit and feel right away.
Changed your mind? No worries — we happily offer refunds or exchanges within 4 days of receiving your order.
Why 4 days? To make sure every piece stays in perfect condition, never worn or used, so it reaches the next customer with the same quality and care you’d expect for yourself.
Returned items must be unused, unwashed, unworn, with original tags, and in their original packaging—essentially, in the same condition as received.
The return shipping cost is the responsibility of the customer.
The return shipping cost is the responsibility of the customer.
At Zenelle, your comfort matters — and so does keeping our pieces as fresh and beautiful as the day they were made.
*Open Packages Not Applicable for Same Day Delivery service (optional extra service at checkout)
Please get in touch if you have questions or concerns about your specific item. info@zenellebali.com